ft88 Privacy Policy

1 Introduction

ft88 operates an online casino and sports betting platform serving players across Bangladesh. As part of delivering that service, we necessarily process personal information about our registered players — from account registration details to transaction records and gameplay history. We take the responsibilities that come with handling personal data seriously, and this Privacy Policy sets out the full scope of how we do so.

This Policy applies to all personal data collected through the ft88 website at https://ft88.io, through any related mobile-optimised interface, and through any customer support, promotional, or verification communications between you and ft88. It applies to all registered players, prospective players who have initiated but not completed registration, and visitors to the ft88 website who have not registered an account.

References in this Policy to "personal data" mean any information that identifies or could be used to identify you as an individual — including your name, email address, phone number, date of birth, payment account details, IP address, device identifiers, and gameplay records. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

2 Personal Data We Collect

ft88 collects the following categories of personal data in the course of operating the platform and fulfilling our obligations to players:

We collect only the minimum personal data necessary to provide the ft88 service, satisfy our legal and compliance obligations, and protect the integrity of the platform. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data (other than identity photographs for KYC), or health data, unless specifically required for responsible gaming assessments and then only with your knowledge.

3 How We Collect Your Data

ft88 collects personal data through the following means:

• Direct interactions: When you complete the registration form, submit KYC documents, make deposits or withdrawal requests, contact customer support via live chat or email, or respond to surveys or promotions.
• Automated technical collection: When you visit https://ft88.io, our servers automatically log technical data including your IP address, device identifiers, browser type, operating system, and pages visited. This is standard practice for all web-based platforms and is necessary for security and platform performance monitoring.
• Cookies and tracking technologies: We use first-party cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage patterns. See Section 8 for full details of our cookie practices.
• Payment processors: When you transact via bKash, Nagad, Rocket, Upay, or banking channels, those payment providers share transaction confirmation data with ft88 to enable deposit crediting and withdrawal processing. ft88 does not store full payment credentials — only masked identifiers necessary for transaction matching.
• Third-party game providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may pass gameplay event data to ft88 for bet settlement, dispute resolution, and bonus wagering calculation purposes.
• Identity verification services: Where automated document verification is used during KYC, a third-party verification service may process your submitted identity documents on our behalf, subject to a data processing agreement with ft88.

4 Purpose and Legal Basis for Processing

ft88 processes your personal data only where there is a clear and legitimate purpose for doing so. The table below summarises the primary purposes for which we process personal data and the corresponding legal basis for each:

Where ft88 relies on legitimate interest as the legal basis for processing, we have assessed that our interests do not override your fundamental privacy rights. You may challenge this assessment by contacting us using the details in Section 14.

Where processing is based on consent — for example, for marketing communications — you have the right to withdraw that consent at any time by adjusting your notification preferences within your account settings or by contacting customer support.

5 Data Sharing and Disclosure

ft88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only with trusted parties and only to the extent necessary to deliver the ft88 service or fulfil our legal obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive only the data required to process your specific transaction. These providers operate under their own privacy policies and are independently responsible for their processing activities.
• Game content providers: Third-party game studios receive game session identifiers and bet data required for game operation, fair-play auditing, and jackpot calculations. They do not receive your full identity or financial data.
• Identity verification partners: Where document-based KYC is performed by a third-party service, that provider acts as a data processor under contract with ft88 and is prohibited from using your data for any purpose other than identity verification on our behalf.
• Fraud prevention and risk management services: Aggregated or pseudonymised data may be shared with fraud detection platforms to identify and prevent multi-accounting, bonus abuse, and money laundering activities.
• Legal and regulatory authorities: ft88 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law or valid legal process. We will notify you of any such disclosure where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of ft88's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer in advance where practicable.

6 International Data Transfers

ft88 serves players based in Bangladesh, and the majority of data processing activities are conducted within systems optimised for the Bangladesh market. However, some of our third-party service providers — including game studios and infrastructure providers — may process data on servers located outside Bangladesh.

Where personal data is transferred internationally, ft88 takes appropriate steps to ensure that such transfers are conducted with adequate safeguards in place, including:

• Contractual data processing agreements incorporating standard data protection clauses;
• Technical safeguards including end-to-end encryption for data in transit;
• Restricting access to personal data on a need-to-know basis within recipient organisations.

By using the ft88 platform, you acknowledge that your personal data may be processed in countries outside Bangladesh. If you have questions about specific international transfer arrangements, please contact us using the details provided in Section 14.

7 Data Retention

ft88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account registration and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations;
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction, consistent with standard financial record-keeping requirements;
• Gaming history and bet records: Retained for three (3) years from the date of each session or bet, for dispute resolution and fair-play audit purposes;
• Customer support communications: Retained for two (2) years from the date of the interaction, unless the subject matter relates to an ongoing dispute;
• Marketing preferences and consent records: Retained for the duration of your account and for one (1) year following account closure or withdrawal of consent;
• Technical logs and IP data: Retained for ninety (90) days under normal circumstances, extended to up to two (2) years where fraud or security investigation is ongoing.

Upon expiry of the applicable retention period, ft88 will securely delete or anonymise your personal data so that it can no longer be linked to your identity. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.

8 Cookies and Tracking Technologies

ft88 uses cookies and similar technologies on the ft88.io website to enable core platform functionality, maintain session security, and analyse how players interact with the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a gaming session, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without impeding platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, currency display settings, and table layout choices in the live casino. These improve your experience but are not essential to platform operation.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the ft88 platform — including pages visited, time on page, and referral sources. This data helps us identify usability issues and improve the platform experience. Analytics data is not linked to individually identifiable player profiles.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and suspicious login behaviour. These cookies are essential to platform integrity.

ft88 does not use third-party advertising cookies or behavioural profiling cookies that track your activity across other websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in or using the platform.

9 Security Measures

ft88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ft88 servers;
• Encryption at rest for all stored personal data and financial records;
• Two-factor authentication (2FA) available for all player accounts and mandatory for all internal administrative access;
• Role-based access control (RBAC) ensuring that ft88 staff can only access personal data to the extent required for their specific job function;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Intrusion detection systems monitoring for unusual access patterns or potential data breaches in real time;
• Segregated data environments ensuring that player financial data is stored separately from gameplay and communication records;
• Documented incident response procedures enabling ft88 to detect, contain, and notify affected players of any data breach within a reasonable timeframe.

While ft88 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your ft88 account and to enable two-factor authentication. If you suspect your account has been compromised, contact ft88 support immediately at [email protected].

10 Your Privacy Rights

As a player on the ft88 platform, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of all personal data that ft88 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by ft88. For basic account details, you may update information directly within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (see Section 7).
• Right to restriction: You may request that ft88 temporarily restrict processing of your personal data while a rectification or objection request is being considered.
• Right to data portability: You may request that ft88 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to object: You may object to processing of your personal data where ft88 relies on legitimate interest as the legal basis, including profiling for responsible gaming monitoring.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact ft88 using the details provided in Section 14. ft88 will acknowledge your request within 5 business days and aim to provide a substantive response within 30 calendar days. There is no charge for making a reasonable privacy rights request. Where a request is manifestly unfounded or excessive, ft88 may charge a reasonable administrative fee or decline to respond, providing reasons for that decision.

11 Children's Privacy

The ft88 platform is strictly intended for adults aged 21 and above. ft88 does not knowingly collect, store, or process personal data relating to persons under the age of 21. If ft88 discovers that an account has been registered by an individual under the age of 21, that account will be immediately closed, all associated data will be deleted in accordance with our data retention policy, and any funds held in the account will be handled in accordance with our Terms and Conditions.

If you believe that a person under the age of 21 has registered an account on ft88, please notify us immediately at [email protected] so that appropriate action can be taken without delay. ft88 takes its obligations in relation to the protection of minors from gambling harm extremely seriously.

12 Third-Party Links and Services

The ft88 platform may from time to time reference or display content sourced from third-party game providers or payment partners. ft88 is not responsible for the privacy practices of those third-party entities. Each third-party provider — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, bKash, Nagad, Rocket, and banking partners — operates under its own privacy policy.

ft88 does not control and is not responsible for the content, security, or privacy practices of any third-party service provider's own platforms or websites. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their use of ft88.

13 Updates to This Privacy Policy

ft88 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Where changes are material — for example, where we introduce a new category of data processing or a new class of data recipient — ft88 will provide advance notice via email to your registered address or via a prominent notice on the ft88 platform.

Non-material changes (such as corrections of typographical errors or clarifications of existing practices) may take effect immediately upon publication of the updated Policy on this page. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how ft88 handles your personal data.

Your continued use of the ft88 platform following the publication of any updated Privacy Policy constitutes your acknowledgement that you have reviewed the updated Policy. If you do not agree with any revised Policy, you must cease using the platform and contact support to request account closure.

14 Contact and Data Enquiries

For all privacy-related enquiries, data subject rights requests, or concerns about how ft88 processes your personal data, please contact the ft88 Data Protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please use "Privacy Request — [Your Registered Username]" for faster routing
• Live Chat: Available 24/7 through your logged-in ft88 account dashboard
• Response time: Acknowledgement within 5 business days; substantive response within 30 calendar days (Bangladesh Standard Time, UTC+6)

This Privacy Policy was last reviewed and updated on 1 January 2026. The current version is always available at https://ft88.io/privacy-policy. ft88 thanks you for taking the time to read and understand how we protect your personal data.